Hard Disk Manager for Windows – Troubleshoot Application Errors

1. Program closes after “Loading disks and partitions information”

2. DPMI Error

3. Program Does Not Start Without Error Or Error 0x1100a

4. Program Interface Fails To Open With Error

5. OpenGL-related Error Message When Launching HDM16

6. Windows Event Viewer Lists An Error “The driver \Driver\WUDFRd failed to load for the device ROOT\PARAGONBLOCKDEVICE\0000”

7. Compatibility With Antivirus Software

If your problem is not listed

Please go to folder C:\Program Files\Paragon Software\Product Name\ and find file layout.ini, open it with Administrator Rights in Notepad, search for:

Aggregate logs in global log file(On/Off) = off

change to:

Aggregate logs in global log file(On/Off) = on

Repeat the initial operation. If it will fail again, please find super.log file, one is located in C:\Program Files\Paragon Software\Product Name\program

Don’t forget to revert all changes made to layout.ini!

Please also gather this file: Collecting Application Crash Memory Dump

Please also gather your Event Log files:

Control Panel->Administrative Tools->Event Viewer. There will be three log files available – System, Security, and Application.

We will need all three of them, so right-click on each, and select Save as File.

Create screenshots or photos if possible.

How To Create A Screenshot

Then send the created files to Support Team. Make sure to provide detailed step-by-step description of the issue you’re encountering.

How To Contact Paragon Support/Sales Team

Hard Disk Manager, HDM 16 product family, Products for Windows

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