To do that you need to login into your MyParagon account at first; the link to your account is always the same: https://my.paragon-software.com
♦ All screenshots below are clickable. You can enlarge any of them (by clicking once on the thumbnail) to have a look at a full resolution screenshot. ♦
Please enter your registration E-mail and Password, either sign in with your Facebook/Google/Twitter account.
Then, after logging in, locate Support tab on the left side of the page and expand it by clicking Left Mouse Button.
Choose New Support Request.
After a brief page load, you will be prompted to fill in the Support Ticket form.
Obviously, you wish the issue faced to be solved as quickly as possible.
These are the things, that will help us to deal with your ticket more efficiently:
Below is an example of a perfect Support Request:
After successful submission of support ticket, you will see the following page:
From this moment you can track status of your request in View My Requests Section:
Status In work means, that the ticket is currently being processed.
When Supporter answers your request, the status will be change to Supported.
Usually we reply within 1-3 days from ticket submission, depending on load.
Sometimes, when the investigation requires additional resources, we need more time to come up with a proper solution for you.
Thanks in advance for your patience!
We love our customers, here’s a kitten for you:
CR: Misc, CR: MyParagon, Customer Relation, HowTos, HowTos: General, HowTos: Paragon, Know how: General, Know how: Paragon, KnowHow
Tags: contact, contact support, how to contact support, myparagon, paragon support, request, support, ticket