You have opened the program, then it’s seen “Loading disks and partitions information”, but then the window disappears.
- Uninstall the app
- Release License in MyParagon portal: https://my.paragon-software.com/#/dashboard/serial/activations
If you have exhausted Release counter, contact Support and ask them to update your license
- Delete these folders:
C:\ProgramData\Paragon Software\Hard Disk Manager
C:\ProgramData\Paragon\Hard Disk Manager 16 Basic
If you have configured Backup Jobs and would like to preserve them, they are located at C:\ProgramData\Paragon Software\Hard Disk Manager\storage\jdb
Copy this folder somewhere safe, then get it back to original location after completing step 5
- Reboot your PC
- Reinstall and reactivate
Then the issue should be resolved.
Hard Disk Manager, HDM 16 product family