Program closes after “Loading disks and partitions information”

Scenario

You have opened the program, then it’s seen “Loading disks and partitions information”, but then the window disappears.

In Application event log, there’s an entry similar to this:

Faulting application name: advlauncher.exe, version: 16.23.0.3339, time stamp: 0x5b6c0c0c
Faulting module name: ucrtbase.dll, version: 10.0.17763.404, time stamp: 0x490b0aeb
Exception code: 0xc0000409
Fault offset: 0x000000000006e91e
Faulting process id: 0x3684
Faulting application start time: 0x01d5075e30e166a2
Faulting application path: C:\Program Files\Paragon Software\Hard Disk Manager 16 Basic\program\advlauncher.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: b9ada33f-50f7-4b05-a70e-cd16ce04a503
Faulting package full name:
Faulting package-relative application ID:

Solution

1. Uninstall the app
2. Release License in MyParagon portal: https://my.paragon-software.com/#/dashboard/serial/activations
   If you have exhausted Release counter, contact Support and ask them to update your license
3. Delete these folders:
   C:\ProgramData\Paragon Software\Hard Disk Manager
   C:\ProgramData\Paragon\Hard Disk Manager 16 BasicIf you have configured Backup Jobs and would like to preserve them, they are located at C:\ProgramData\Paragon Software\Hard Disk Manager\storage\jdb
   Copy this folder somewhere safe, then get it back to original location after completing step 5
   
4. Reboot your PC
5. Reinstall and reactivate

Then the issue should be resolved.

Hard Disk Manager™ for Windows, HDM 16 product family

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