If you encounter problems during Recovery Media creation, please send the rmbengine.log file located in the program subfolder (default path – C:\Program Files\Paragon Software\Backup and Recovery 17\program)
Please reproduce your issue (make it happen again), then create collect a set of log files.
Create screenshots or photos if possible.
Then send the created files to Support Team. Make sure to provide detailed step-by-step description of the issue you’re encountering.