Please reproduce the issue, then collect the most recent HDM17 (or BR17 if you’re using Backup & Recovery 17) log files found at C:\Users\<username>\AppData\Local\Temp.
Create screenshots or photos if possible.
Then send the created files to Support Team. Make sure to provide detailed step-by-step description of the issue you’re encountering.
Backup & Recovery, HowTos: Paragon, HowTos: Windows, Know how: Windows