Before you begin searching on how to troubleshoot your issue, please make sure to look through the
- Make sure you’re using the latest version. It’s always available in MyParagon portal
- Most operations cannot be applied if your filesystem in bad condition. Make sure to check and fix filesystem errors on all involved volumes using CHKDSK.
- Using Recovery Media allows you to work with your hard drives in an isolated environment. If some of volumes are locked when you work with them from Windows, try this method. Besides, this is recommended approach when copying/migrating your primary hard drive with OS, for example. How To Create USB Recovery Media In HDM16 Product Family
Still need help? see
Bootable Media Issues
OS Crash Issues
Backup & Recovery, Disk Wiper, Drive Copy, Hard Disk Manager™ for Windows, HDM 16 product family, Migrate OS to SSD, Partition Manager, Products for Windows