You may experience Windows OS Crashes, so as the result one of these possible scenarios could occur. Select the scenario that applied to your situation and follow directions.
Scenario 1. Your Windows OS has crashed and after the restart you are able to boot to Windows OS
Make a capture of the error message while your system is booting after Windows OS has been crashed (You may use the cellphone’s camera to make a capture similar to the screenshot below):
Collect Windows crash dump files as mentioned in this article:
Prepare detailed step-by-step description of the issue you’re encountering. Make sure that your description includes the answer to these questions:
What operation did you perform before the Windows OS has Crashed?
Did you perform the operation from the bootable recovery media or under Windows OS?
Submit a Support Request. Make sure that you added a step-by-step description(Step 3) and attached the requested files(Steps 1, 2). Don’t forget to add your PC/laptop description(Operation system, build number) :
Scenario 2. Your Windows OS has crashed and after the restart you ain’t able to boot to Windows OS
Make a capture of the error message while your system is booting after Windows OS has been crashed (You may use the cellphone’s camera to make a capture similar to the screenshot below):
Prepare detailed step-by-step description of the issue you’re encountering. Make sure that your description includes the answer to these questions:
What operation did you perform before the Windows OS has Crashed?
Did you perform the operation from the bootable recovery media or under Windows OS?
Submit a Support Request. Make sure that you added a step-by-step description(Step 2) and attached the requested files(Steps 1). Don’t forget to add your PC/laptop description(Operation system, build number) :
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