Please reproduce the issue and gather log files. To gather log files, press Home – Log Saver.
If the operation you’re trying to perform requires restart, please navigate to the program installation folder (usually C:\Program Files\Paragon Software\Product Name\)
Open layout.ini file
Make sure you have the folowing option enabled:
Write logs into Bluescrn = on
If it’s off, change it to on
Then reproduce the issue and collect log files.
Please also attach stubact.log file located in bluescrn subfolder (usually C:\Program Files\Paragon Software\Product Name\bluescrn).
Create screenshots or photos if possible.
Then send the created files to Support Team. Make sure to provide detailed step-by-step description of the issue you’re encountering.