Please reproduce your issue (make it happen again), then create collect a set of log files. To gather log files, press Home – Log Saver.
If the operation you’re trying to perform requires restart, please navigate to the program installation folder (usually C:\Program Files\Paragon Software\Product Name\)
Open layout.ini file
Make sure you have the folowing option enabled:
Write logs into Bluescrn = on
If it’s off, change it to on
Then reproduce the issue and collect log files.
Create screenshots or photos if possible.
Then send the created files to Support Team. Make sure to provide detailed step-by-step description of the issue you’re encountering.