The Wizard Has Found A Hard Disk It Cannot Work With

Scenario

You’re trying to perform an operation using one of Wizards, and cannot proceed because “The wizard has found a hard disk it cannot work with” message appears

This can be caused by numerous reasons. To find out why the operation cannot be performed, select “Why the program cannot use my disks” to show description.

Possible causes

Copy Hard Disk wizard

Refusal if:
– Only one hard disk detected, or other disks are virtual containers of unsupported by HDM format
– Only dynamic disks are installed, or only one basic disk connected
– All hard drives are empty or not installed at all
– No support for GPT to MBR conversion, and only two disks with different partition table type are connected

Warning – if at least two suitable disks detected:
– Some disks are dynamic
– No support for GPT to MBR conversion, and disks with different partition table type are connected

Copy partition wizard

Refusal if:
– No unallocated space detected at all on connected disks
– Only dynamic disks are connected, or unallocated space is present only on dynamic disk
– All hard drives are empty or not connected at all
– All partitions are encrypted using unknown algorithm (not BitLocker) and unformatted

Warning if:
– Some disks do not have unallocated space
– Some disks are dynamic

Migrate OS wizard

Refusal if:
– Operating system version is not recognized or not supported by current product version
– All partitions available for migration are located on dynamic disks
– Only one hard disk connected, or only dynamic target disks are available

Warning if:
– Selected OS takes too much space and requires excluding some files

P2V Copy wizard

Refusal if:
– All connected disks are dynamic
– Basic disk connected, but has unsupported OS installed
– All hard drives are empty or not installed at all
– All partitions are encrypted using unknown algorithm (not BitLocker) and unformatted

Warning if:
– Some disks are not supported

P2V Restore wizard

Refusal if:
– No supported OS detected in the archive

Backup to VD wizard

Refusal if (when trying to set up disk/partition backup):
– All hard drives are empty or not installed at all

Merge partitions wizard

Refusal if:
– All connected disks are dynamic
– All hard drives are empty or not installed at all
– No supported unencrypred file systems detected
– No neighbouring partitions with same unencrypted filesystems and type (primary or logical)

Warning if:
Some disks have no available configurations suitable for merge

Split partition wizard:

Refusal if:
– All connected disks are dynamic
– All hard drives are empty or not installed at all
– All file systems are encrypted or not present at all
– All partitions are system protected and cannot be resized

Warning if:
– Some disks have no partitions suitable for splitting

If you need help in resolving the issue, please submit new request to our Support team. Attach the screenshot and stubact.log file located in the “program” subfolder of the installation path.

Backup & Recovery, Drive Copy, Hard Disk Manager™ for Windows, Migrate OS to SSD, Partition Manager, Products for Windows
Tags: disk, error

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