Please go to folder C:\Program Files\Paragon Software\Product Name\ and find file layout.ini, open it with Administrator Rights in Notepad, search for:
Aggregate logs in global log file(On/Off) = off
Aggregate logs in global log file(On/Off) = on
Repeat the initial operation. If it will fail again, please find super.log file, one is located in C:\Program Files\Paragon Software\Product Name\program
Don’t forget to revert all changes made to layout.ini!
Please also gather your Event Log files:
Control Panel->Administrative Tools->Event Viewer. There will be three log files available – System, Security, and Application.
We will need all three of them, so right-click on each, and select Save as File.
Create screenshots or photos if possible.
Then send the created files to Support Team. Make sure to provide detailed step-by-step description of the issue you’re encountering.