Backup and Recovery 16 – Troubleshoot Bootable Recovery Media Issues

1. Drive Letters Changed When Booting From Recovery Media

2.  How To Add Drivers To Recovery Media

3. [Issue] Cannot Boot From Recovery Media

4. Recovery Media Don’t Detect USB 3.0 Devices

5. How To Boot Computer Using USB Or CD/DVD Recovery Media 

6. RMB Troubleshooting

7. Rescue environment: Problems on Windows 10 Fall Creators Update 1709

If Your Problem Is Not Listed:

If you encounter problems during Recovery Media creation, please send the rmbengine.log file located in the program subfolder (default path – C:\Program Files\Paragon Software\Backup and Recovery 16\program)

Please reproduce your issue (make it happen again), then create collect a set of log files. To gather log files, press Home – Log Saver.

Create screenshots or photos if possible.

How To Create A Screenshot

Then send the created files to Support Team. Make sure to provide detailed step-by-step description of the issue you’re encountering.

How To Submit Support Request

Backup & Recovery

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