Hard Disk Manager™ 17 for Windows – Troubleshoot Features Issues

Please reproduce your issue (make it happen again), then collect a set of log files.

How To Collect Log Files In HDM17 Product Family

If the operation you’re trying to perform requires restart, please navigate to the program installation folder (usually – C:\Program Files\Paragon Software\Hard Disk Manager 17 Advanced for Hard Disk Manager 17 and C:\Program Files\Paragon Software\Backup and Recovery 17 for Backup & Recovery 17)

Open layout.ini file

Make sure you have the folowing option enabled:

Write logs into Bluescrn = on

If it’s off, change it to on

Then reproduce the issue and collect log files.

Create screenshots or photos if possible:

How To Create A Screenshot

Then send the created files to Support Team. Make sure to provide detailed step-by-step description of the issue you’re encountering.

How To Submit Support Request

Backup & Recovery, Hard Disk Manager™ for Windows, HDM 17 product family, HowTos: Paragon, Know how: Paragon

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