Please collect application crash memory dump, as described here:
Please also go to folder C:\Program Files\Paragon Software\Product Name\ and find file layout.ini, open it with Administrator Rights in Notepad, search for:
Aggregate logs in global log file(On/Off) = off
Aggregate logs in global log file(On/Off) = on
Repeat the initial operation. If it will fail again, please find super.log file, located in C:\Program Files\Paragon Software\Product Name\program
Don’t forget to revert all changes made to layout.ini!
Create screenshots or photos if possible.
Then send the created files to Support Team. Make sure to provide detailed step-by-step description of the issue you’re encountering.