Hard Disk Manager 15 – Troubleshoot Application Crash Issues

1. [Error] A part of Paragon system utilities has stopped working

If your problem is not listed

Please collect application crash memory dump, as described here:

How To: Collecting Application Crash Memory Dump

Please also go to folder C:\Program Files\Paragon Software\Product Name\ and find file layout.ini, open it with Administrator Rights in Notepad, search for:

Aggregate logs in global log file(On/Off) = off

change to:

Aggregate logs in global log file(On/Off) = on

Repeat the initial operation. If it will fail again, please find super.log file, located in C:\Program Files\Paragon Software\Product Name\program

Don’t forget to revert all changes made to layout.ini!

Create screenshots or photos if possible.

How To Create A Screenshot

Then send the created files to Support Team. Make sure to provide detailed step-by-step description of the issue you’re encountering.

How To Contact Paragon Support/Sales Team

Hard Disk Manager
Tags: application crash, crash, Hard Disk Manager

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