Backup and Recovery 16 – Troubleshoot Features Issues

If Your Problem Is Not Listed:

Please reproduce your issue (make it happen again), then create collect a set of log files. To gather log files, press Home – Log Saver.

If the operation you’re trying to perform requires restart, please navigate to the program installation folder (usually C:\Program Files\Paragon Software\Backup and Recovery 16\)

Open layout.ini file

Make sure you have the folowing option enabled:

Write logs into Bluescrn = on

If it’s off, change it to on

Then reproduce the issue and collect log files.

Create screenshots or photos if possible:

How To Create A Screenshot

Then send the created files to Support Team. Make sure to provide detailed step-by-step description of the issue you’re encountering.

How To Submit Support Request

Backup & Recovery

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