Please reproduce your issue (make it happen again), then create collect a set of log files:
If the operation you’re trying to perform requires restart, please navigate to the program installation folder (usually C:\Program Files\Paragon Software\Backup and Recovery 16\)
Open layout.ini file
Make sure you have the folowing option enabled:
Write logs into Bluescrn = on
If it’s off, change it to on
Then reproduce the issue and collect log files.
Create screenshots or photos if possible:
Then send the created files to Support Team. Make sure to provide detailed step-by-step description of the issue you’re encountering.