To determine the cause of stop screen (BSOD), dump file investigation is required. Please make sure this file is being created:
Open Control Panel – System – Advanced system settings – Advanced – Startup and Recovery – Settings…
Usually located in C:|Windows|Minidump folder. You need the latest file (check the Date created).
Usually located in C:|Windows|system32. You need the MEMORY.DMP file.
If you would like our Support Team to investigate the issue, please reproduce your issue (make the BSOD appear again) and attach the dump file to your support request.