How To Collect Paragon Log Files In Linux Recovery Media

Scenario: Your system does not boot anymore. Our support agents ask for the logfiles of our software to get an idea about the state of your system.

See also: How to collect Paragon log files in the WinPE Rescue Environment

Our software always writes several log files during operation, also if started from one of the rescue environments. In the log files it logs it’s actions and gathers information about the attached media. To save the log files in the Linux environment please:

Boot your PC from the rescue environment. Prerequisite is that the boot device is listed before the Windows system disk in the BIOS boot sequence. For UEFI boot usually the feature “Secure boot” has to be disabled in the firmware.

1. Launch your Paragon program.
2. Reproduce the problem. If the goal is only to get device information please launch the software anyway to make sure the info is gathered.
3. Finish your Paragon program.
4. Start “Log Saver” from the menu. This wizard will guide you through the process to pack all logs to a *.tar.gz file on a permanently available device like an USB flashdrive.

Attach this file to a support request.

RMB: Linux
Tags: logs, rcd

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