Serial Number Is Not Accepted – “Incorrect Serial Number” Message

Our products distributes in two ways: box versions, that could be purchased in conventional retail stores and electronic deliveries that could be purchased in online stores. Product Key and Serial Number are required during product installation.

• If you purchase box version of the product, you may find registration info on the registration sticker inside the box
• If you purchase electronic delivery, you will receive registration info in e-mail from Paragon Software Group

Please note that you need to enter Product number in the first field (even if it called “User”) and Serial number in the second field. You don’t need to enter your name, e-mail, etc., only Product Key and Serial Number.

If you receive a message that incorrect data was entered, then please:

• Try to copy and paste data from registration e-mail (if you purchased electronic delivery)
• Try to type the data manually
• Check that you don’t copy extra spaces from registration e-mail
• Check that only uppercase letters are entered
• Check that hyphens (-) are entered correctly
• Only 0 (zero) digit is used in Product and Serial numbers, letter O is not used (except for NTFS for Mac 14, Migrate OS to SSD 5, Backup & Recovery 16, HFS+ for Windows 11, ExtFS for Mac 10)

If you’ve purchased a bundle license and get “Invalid serial number” when trying to enter the serial,

Most likely you’re trying to enter the bundle key and serial. They are not designed to be used during product activation.

Make sure you’re entering the product key and serial number. Here’s how to find it in MyParagon portal page:

1. Open Bound Products list
2. Open the product list entry
3. Use the Product key and Serial number specified there.

If the product does not accept the data anyway, please contact us. Please attach screenshot of the moment when data is entered and also please tell us your Product Key and Serial Number.

1. Reproduce the situation
2. Press PrtScr (Print Screen) key on the keyboard
3. Run Paint editor: Start – Programs – Accessories – Paint
4. Create new file and use Paste through right click menu
5. Save image as JPG or PNG
6. Attach it to your request