Collect log files manually

Here’s a list of required log files if the Logs Collector Tool is unavailable for some reason.

Version 16.5 and newer

Most log files are gathered in the directory “C:\ProgramData\Paragon\[product name]”. So you may want to pack wether the entire directory or the content of it and send it to our support.

Access ProgramData:

C:\ProgramData is hidden. To enter this directory place your cursor into the address line of your Windows Explorer, select all, type C:\ProgramData and hit “enter”.

No logs in ProgramData:

In some cases whysoever in HDM 17 the logs are written to “C:\Program Files\Paragon Software\[product name]\program” instead. In these rare cases please refer to the logs list for “Version 16”.

Only if a support agent asks for it:
C:\Program Files\Paragon Software\[product name]\program
.\settings.xml

Only for issues with “Recovery Media Builder”:
C:\Program Files\Paragon Software\[product name]\program
.\rmbengine.log
.\RMBInit.xml

Version 16

“C:\Program Files\Paragon Software\[product name]\program”
BioNtLog.txt
blkclient.log
brv.log
cdb.log
fdisk.txt
jobs.log
jobs_db.log
jobs_db_history.log
psi.out
psi_lsl.out
pwlog.txt
rmbengine.log
RMBInit.xml
settings.xml
strategies.xml
stubact.log

Version 15

“C:\Program Files\Paragon Software\[product name]\program”
BioNtLog.txt
blkclient.log
cdb.log
fdisk.txt
p2v.xml
p2vdb.xml
pwlog.txt
settings.xml
stubact.log

Only for issues with “Recovery Media Builder”:
C:\Program Files\Paragon Software\[product name]\rmb2
.\rmbengine.log
.\RMBInit.xml
.\settings.xml

HowTos: Paragon, HowTos: Windows, Know how: Paragon, Know how: Windows
Tags: Collect log files

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