In some rare cases a support engineer might ask you a permission to connect to your computer in order to fix the problem manually or to collect data.
You should consider this option only if you have contacted our support service and an engineer asked you of this permission. Otherwise please file a request first.
After downloading and installing it please let our support engineer know your ID, password and exact time when you’ll be able to let him/her connect to your computer.
If you can’t decide or don’t know when are available, you can contact the support engineer via Skype or make a phone call to our office.
We always respect our customers privacy and do not share any personal data.