How To Collect Log Files In Products For Windows

Log Files Options

To collect full log files first make sure log saver collects all the required data.

To change log files options go to Tools -> Settings -> Log file options.

In this section you can specify a storage life span for the stubact.log file:
– Infinite not to empty the file ever;
– Minimal to have the file emptied all the time;
– Custom to set a certain storage life span for the file. Please note, once the defined period has been expired, the file will be emptied.

We strongly recommend you not to choose the Minimal option, as in case of having problems with the program, our Support Team won’t be able to study operation logs, thus help you out.

Send Log Files

The program enables to simplify the procedure of sending support requests to the Paragon Support Team. In case of having difficulties with handling the program, you, with the help of this very function, can address the company support engineers and provide them with all the information they need such as the disk layout, performed operations, etc. in order to tackle the encountered problem. Information of that kind is stored in Log files.
In order to send log files to the Paragon Support Team you should take the following steps:
1. Call the Send Log Files dialog in the Main Menu: Tools > Send Log Files;
2. Provide a customer name and a product serial number;
3. Give a detailed description on the encountered problem.

By clicking the Send button the built-in mail client will generate a template request with attached compressed log files and then send it to the Paragon Support Team.

View Logs

With a handy dialog you can study logs on any operation carried by the program. To make this job as easy as possible, all the information is structurally divided, besides there is the possibility to see the disk layout before and after an operation, what is very convenient.
In order to view logs on carried out operations select in the Main Menu: Tools > View Log Files

Saving log files

The program enables to simplify the procedure of sending support requests to the Paragon Support Team. In case of having difficulties with handling the program, you, with the help of this very function, can address the company support engineers and provide them with all the information they need such as the disk layout, performed operations, etc. in order to tackle the encountered problem. Information of that kind is stored in log files.
To prepare a log files package, please do the following:
1. Click Log Saver.
2. Provide an e-mail address used for registering the product, then give a detailed description on the encountered problem in the corresponding text fields. Please don’t worry – we respect your privacy, so none of your confidential data will be exposed. This utility only collects the program’s operation logs to help our Support Team find and tackle your problem. Click Next to continue.

3. Browse for the required location of the log files package or manually provide a full path to it. Click Save to initiate the operation.

This function is also available under Windows.

Backup & Recovery, Disk Wiper, Drive Copy, Hard Disk Manager™ for Windows, HowTos: Paragon, Partition Manager
Tags: Backup and Recovery 15, Backup and Recovery 16, Drive Copy 15, Hard Disk Manager 15, HDM 15, HDM 16, logs, Migrate OS to SSD 5.0, Partition Manager 15

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