Paragon Customer Portals: Where Are My Licenses?

For technical reasons, we are currently working with four separate customer portals. 

Our new license management portal (LC) Paragon Licensing Center has a separate sign-in site and requires personal data to be saved. Your previous licenses from our older systems are not automatically migrated to the new portal. Therefore it could be confusing not to find your license information in the new system at once.

We thank you for your understanding.

Overview

* Cf. paragraph “Download of installation files”

** On demand to customers of Hard Disk Festplatten Manager 17 Advanced from the three older portals

*** Newer preview versions (Service Builds) until Linux Kernel 6.11 on demand to customers of paid versions

**** Newer updates not in the MyParagon account; directly delivered to cutomers

Information on the New Portal

The  (LC) Paragon Licensing Center account is either created automatically with the email address used for a purchase in our online shop, or by users themselves.

The (LC) Paragon Licensing Center-Kundenkonto is put into service by choosing a new password; not until then the licenses are accessible.

If the (LC) Paragon Licensing Center account exists already at the time of a automatic license migration, the password is not herited from the older portals; passwords are only herited if the destination account is automatically created in the course of an automatic migration.

During a transitional period all four customer portals (MyParagon, ParagonBox, (UC35) Paragon Licensing Center und (LC) Paragon Licensing Center) are equally accessible.

Your passwords in the four portals are not necessarily identical! 

Installed versions and license keys to be used (serial number resp. coupon code) must fit, i.e must come from the same customer portal.

We have to apologize for the inconvenience resulting from this transitional situation.

Download of Installation Files

With the exception of the (UC35) Paragon Licensing Center, you’ll find the download link of the current installation files under the corresponding product in the customer portal where it is registered.

For the products marked with * the suitable installation file is not available on the product web site; please contact our support team.

Upgrade and Migration of Older Versions

The eligibility for upgrade and migration of older versions to the portals  (UC35) Paragon Licensing Center and (LC) Paragon Licensing Center is defined by the following rules:

-> Free upgrade bei if a permanent license was bought since September 2022 or for licenses with “Lifetime Upgrade Assurance”.

-> 30% discount if the purchase of a product registered in MyParagon or ParagonBox took place before September 2022.

If you are eligible for a free upgrade, please create your account in the destination customer portal and contact then our support team.

In order to take advantage of the  30%  discount, please contact our support team; we’ll create a suitable purchase link for you.

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Tags: activate, activation, migration, new customer center

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