“Failed to import the backup” error

Scenario:

the following error appears when you try to use the ‘Import backup’ feature in Paragon Hard Disk Manager™ 17 Advanced:

Cause: usually, the backup folder you are importing is already part of an existing backup job of the current program installation (or WinPE image).

Solution:

In Windows: Do not use the ‘Import backup’ feature in Windows if the backup job already exists. Open the job and click ‘Restore’ on the backup point on the timeline (or ‘Explore’, ‘Mount/Unmount’ if needed), You can also click the single ‘Restore’ button at the bottom and then proceed to select a restore point if there are several of them.

In Windows PE: However, your WinPE may have been created before making new backups within an existing job. Thus, it will not show the newly created backup(s) in the WinPE environment, not will it allow you to Import them, as the job itself already existed when the current copy of WinPE was created, thus including the job along with all backup information available at the time of its creation. In such cases, delete the job from WinPE (‘My backups’ section → ‘Backup tasks’ tab, click ‘-‘ Remove the selected backup → ‘Delete the backup job data only’).

This action will only lead to the selected job being deleted in the current WinPE session, allowing you to successfully import the backup needed. The job will remain available in Windows and after restarting the WinPE environment.

However, the second option ‘Delete backup’ will erase all folders pertaining to the backup you are deleting. The job itself will remain in Windows and after restarting the WinPE environment, but its backups (restore points) will not be available.

If the issue still persists, please submit a new request to our Support Team and we will be glad to assist you in resolving it.

Backup & Recovery, Hard Disk Manager™ for Windows, HDM 17 product family
Tags: backup, error, import

Loading...