Activation Problem After Major Windows 10 Update

Prologue

Microsoft has been releasing major Windows updates twice a year since Windows 10 Creators Update (version 1703).

After these major updates, the Windows Product ID changes.

This may lead to some Paragon Software products becoming deactivated as their licenses were linked to the old Windows Product ID upon activation.

If Windows Product ID has been changed, the product ‘thinks’ that it’s been installed on a brand-new PC and becomes Not Activated.

Scenario

The issue may apply (but not limited) to any software from the following list:

• Backup & Recovery 16;
• Migrate OS to SSD 5.0;
• ExtFS for Windows 4;
• HFS+ for Windows 11.
• Linux File Systems for Windows by Paragon Software
• APFS for Windows by Paragon Software

Newer builds of some products use MAC-address of the computer as GUID for linking licenses upon activation. Thus, major Windows updates do not affect the activation as your current MAC-address is determined by the NIC (Network Interface Card) being used and is usually permanent. However, some network cards have a changing MAC-address. It can also change if you switch between connection types, such as LAN and Wi-Fi. In such cases, the solution is to link the license to Windows Product ID. Please contact Paragon Software Support Team if you are experiencing such an issue.

Solution

You need to activate your copy of software once again:

1. Proceed to your MyParagon account: my.paragon-software.com;
2. Locate My Products tab on the left side of the page;
3. Select the product you wish to reactivate the license for;
4. Release the Serial Number;
5. Copy the provided Serial Number;
6. Paste it into Activation window.

This should do the job.

Whether you’ve wasted a Release Counter on this operation, please contact us for the counter to be reset: https://www.paragon-software.com/my-account/support/sendRequest.htm

However, if you still encounter any issues regarding software reactivation or you have any additional questions, do not hesitate to contact Paragon Software Support Team.

Backup & Recovery, ExtFS for Windows, HDM 16 product family, HFS+ for Windows, HowTos, HowTos: General, HowTos: Paragon, HowTos: Windows, Know how: General, Know how: Paragon, Know how: Windows, KnowHow, Migrate OS to SSD, Products for Windows
Tags: activation, Backup & Recovery 16, br16, Creators, ExtFS for Windows, hfs+ for windows, Microsoft, Migrate, MOSSD5, Update

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