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Paragon Knowledge Base

The information in this section will help you if you have a specific problem or a technical question about using Paragon products. You can search our knowledge base for answers. Paragon's Discussion Forums may also be helpful. If you still can not find and answer or a solution, you can fill a web-form to contact Paragon Support Team.


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Show details for Paragon Partition Manager Paragon Partition Manager
Hide details for Paragon Drive Backup and Backup&Recovery Paragon Drive Backup and Backup&Recovery
Show details for Paragon Backup & Recovery 11 Suite Paragon Backup & Recovery 11 Suite
Show details for Paragon Backup & Recovery 10 Free Edition Paragon Backup & Recovery 10 Free Edition
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Hide details for Paragon Drive Backup 9.0 Personal Edition (English) Paragon Drive Backup 9.0 Personal Edition (English)
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5758 Needed file version of shell32.dll version 4.71 or above.
Q: Cannot install Partition Manager\Drive Backup downloaded yesterday in Win NT 4.0 machine with Service pack 6a. It tells me that I need file version of shell32.dll version 4.71 or above, and version...  [more]
5588 Setup has failed to install HotCore.sys
Q: I tried to install the server version of your product but it failed with fillowing error:
"Setup has failed to install HotCore.sys Error description: The system cannot find the path specified....  [more]
5098 64-bit platforms support
Q: Is there support for Windows XP x64 Pro or Windows 2003 x64? When the program tries to reboot into single-process mode, it just goes back into Windows - presumable because it's using Windows XP's 3...  [more]
3666 Serial number
Q: My programm doesn´t accept the serial number I´ve got from your system (ESS)
A: Please check your serial number and your user name once again. Please don't input extra spaces and keep upper and...  [more]
6698 My product doesn't uninstall
Q : My product doesn't uninstall correctly. Is there a simple and safe way to uninstall it?
A : For products that are installed via MSI package (installation file has .MSI extension) please use...  [more]
6678 I get an "error 1316.A network error occured" while installing update for my product
Q: When I try to install an update for Drive Backup/Partition Manager/other Paragon product I get an error:
"error 1316.A network error occured while attempting to read from the file ..."
A: This...  [more]
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2427 I supposed that my hard disk has bad blocks (operation is not finished).
Q: I supposed that my hard disk has bad blocks (operation is not finished).
A: Please try to make the following operations:
Check your disk:
Open "My Computer", right click on your disk, "Properties",...  [more]
1406 Changing the cluster size when formatting a partition
Q: Can I change the cluster size when formatting a partition?
A: Yes, you can. Besides you have an opportunity to define some other parameters such as 'Root entries', 'Sectors per boot'.  [more]
1405 Supported file systems for format
Q: What file system can I select when formatting a partition?
A: You can format a partition into FAT16, FAT32, NTFS, HPFS, Ext2FS, Ext3FS, L-Swap, L-Swap2 file systems.  [more]
3273 How to perform surface test?
Q: How to perform surface test using software of Paragon?
A: Please do the following:
Run Paragon software product.
Browse in menu to General/Settings. On the first page find 'Surface test' and change...  [more]
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5378 Un-/Subscribe the Paragon newsletter
Q: How can I un-/subscribe the Paragon newsletter?
A: Please go to our E-service system and provide your current credentials for our E-SERVICE system, i.e. your mail address and the password. Decide...  [more]
2684 Human Support Availability
Q: I have got a question which is not answered in your Knowledge Base, what should I do?
A: Please, use the Web Form to send a request to our Support Team . Processing of your request will take time...  [more]
Show details for Paragon Drive Backup 9.0 Personal Edition (German) Paragon Drive Backup 9.0 Personal Edition (German)
Show details for Paragon Drive Backup 9.0 Personal Edition (French) Paragon Drive Backup 9.0 Personal Edition (French)
Show details for Paragon Drive Backup 9.0 Personal Edition (Russian) Paragon Drive Backup 9.0 Personal Edition (Russian)
Show details for Paragon Drive Backup 9.0 Personal Edition (Polish) Paragon Drive Backup 9.0 Personal Edition (Polish)
Show details for Paragon Drive Backup 9.0 Professional Edition (English) Paragon Drive Backup 9.0 Professional Edition (English)
Show details for Paragon Drive Backup 9.0 Professional Edition (German) Paragon Drive Backup 9.0 Professional Edition (German)
Show details for Paragon Drive Backup 9.0 Professional Edition (French) Paragon Drive Backup 9.0 Professional Edition (French)
Show details for Paragon Drive Backup 9.0 Professional Edition (Russian) Paragon Drive Backup 9.0 Professional Edition (Russian)
Show details for Paragon Drive Backup 9.0 Professional Edition (Polish) Paragon Drive Backup 9.0 Professional Edition (Polish)
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Show details for Paragon Drive Backup 8.5 Personal Edition Paragon Drive Backup 8.5 Personal Edition
Show details for Paragon Drive Backup 8.51 Professional Edition Paragon Drive Backup 8.51 Professional Edition
Show details for Paragon Drive Backup 8.x Personal Edition Paragon Drive Backup 8.x Personal Edition
Show details for Paragon Drive Backup 8.x Professional Edition Paragon Drive Backup 8.x Professional Edition
Show details for Paragon Drive Backup 7.x Personal Edition Paragon Drive Backup 7.x Personal Edition
Show details for Paragon Drive Backup 7.x Professional Edition Paragon Drive Backup 7.x Professional Edition
6518 Performing scheduled task in unattended mode for Drive Backup 9.0
Performing scheduled task in unattended mode for Drive Backup 9.0
In this article we’ll consider 4 states of a PC:
lock
log off
stand-by
hibernate
You can "Lock Computer" by pressing "Win"+L or by...  [more]
Show details for Paragon Hard Disk (Festplatten) Manager Paragon Hard Disk (Festplatten) Manager
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