Paragon Knowledge Base System Last Edit: 24.05.2010
ID 6678:   I get an "error 1316.A network error occured" while installing update for my product

Q: When I try to install an update for Drive Backup/Partition Manager/other Paragon product I get an error:

"error 1316.A network error occured while attempting to read from the file ..."

A: This happens if you try to install new build while previous build is still installed. Install Wizard can't uninstall previous build correctly and gives this error. This may also happen if trial version or free promo-version of the product is installed on a computer. The solution is simple:

  • uninstall previous build
  • reboot the computer
  • find the folder where Drive Backup/Partition Manager was installed, usually it's "C:\Program Files\Paragon Software\[PRODUCT_NAME]" and delete this folder
  • now install newer version

This occurs only for products that come as MSI package (installation file with ".msi" extension).


Covered Products :
1Partition Manager 10.0 Personal Edition German ,    10.0 Professional Edition French ,    11 Professional Edition,    10.0 Professional Edition Russian ,    10.0 Server Edition German ,    10.0 Personal Edition English ,    10.0 Server Edition Russian ,    10.0 Personal Edition Russian ,    10.0 Professional Edition,    11 Server Edition,    10.0 Server Edition French ,    for Virtual Server,    10.0 Server Edition,    10.0 Professional Edition German ,    11 Personal Edition
2Drive Backup and Backup&Recovery 9.0 Professional Edition German ,    & Recovery 10 Free Edition,    9.0 Professional Edition Chinese ,    9.0 Professional Edition Polish ,    9.0 Personal Edition Russian ,    & Recovery 10 Suite,    9.0 Personal Edition German ,    9.0 Personal Edition French ,    9.0 Professional Edition Japanese ,    9.0 Professional Edition English ,    9.0 Professional Edition French ,    10 Personal Edition,    10 Professional Edition,    9.0 Personal Edition English ,    9.0 Professional Edition Spanish ,    & Recovery 11 Suite,    9.0 Professional Edition Russian ,    9.0 Personal Edition Polish
3Hard Disk (Festplatten) Manager 2010 Suite,    2010 Server Edition,    2010 Professional Edition,    2011 Suite
4Virtualization Manager 2010 Corporate Edition,    2010 Consumer Edition,    2010 Professional Edition
5Drive Copy 10 Server Edition,    10 Personal Edition
6Drive Backup 9.0 Server Lite Edition Russian ,    9.0 Enterprise Server Edition German ,    9.0 Server Edition Japanese ,    10 Workstation Edition,    9.0 Workstation Edition German ,    9.0 Enterprise Server Edition English ,    9.0 Server Edition French ,    10 Server Edition,    9.0 Server Edition Chinese ,    9.0 Server Edition Spanish ,    9.0 Enterprise Server Edition Russian ,    9.0 Workstation Edition English ,    10 Small Business Server Edition,    9.0 Workstation Edition Russian ,    10 Server Express Edition,    9.0 Server Edition English ,    9.0 Server Edition German ,    9.0 Server Edition Russian
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