Paragon Knowledge Base System Last Edit: 24.05.2010
ID 6678:   I get an "error 1316.A network error occured" while installing update for my product

Q: When I try to install an update for Drive Backup/Partition Manager/other Paragon product I get an error:

"error 1316.A network error occured while attempting to read from the file ..."

A: This happens if you try to install new build while previous build is still installed. Install Wizard can't uninstall previous build correctly and gives this error. This may also happen if trial version or free promo-version of the product is installed on a computer. The solution is simple:

  • uninstall previous build
  • reboot the computer
  • find the folder where Drive Backup/Partition Manager was installed, usually it's "C:\Program Files\Paragon Software\[PRODUCT_NAME]" and delete this folder
  • now install newer version

This occurs only for products that come as MSI package (installation file with ".msi" extension).


Covered Products :
1Partition Manager 10.0 Server Edition French ,    10.0 Server Edition,    10.0 Server Edition German ,    10.0 Professional Edition Russian ,    10.0 Professional Edition,    10.0 Personal Edition German ,    10.0 Professional Edition French ,    11 Professional Edition,    11 Personal Edition,    11 Server Edition,    10.0 Personal Edition English ,    10.0 Server Edition Russian ,    for Virtual Server,    10.0 Professional Edition German ,    10.0 Personal Edition Russian
2Drive Backup and Backup&Recovery 9.0 Professional Edition Russian ,    9.0 Personal Edition German ,    10 Professional Edition,    9.0 Professional Edition Polish ,    & Recovery 10 Suite,    & Recovery 11 Suite,    & Recovery 10 Free Edition,    9.0 Personal Edition English ,    9.0 Professional Edition Spanish ,    10 Personal Edition,    9.0 Professional Edition English ,    9.0 Professional Edition German ,    9.0 Personal Edition Russian ,    9.0 Professional Edition French ,    9.0 Professional Edition Chinese ,    9.0 Personal Edition French ,    9.0 Professional Edition Japanese ,    9.0 Personal Edition Polish
3Hard Disk (Festplatten) Manager 2010 Server Edition,    2010 Professional Edition,    2011 Suite,    2010 Suite
4Virtualization Manager 2010 Corporate Edition,    2010 Professional Edition,    2010 Consumer Edition
5Drive Copy 10 Server Edition,    10 Personal Edition
6Drive Backup 9.0 Server Edition English ,    10 Server Express Edition,    9.0 Enterprise Server Edition Russian ,    9.0 Server Lite Edition Russian ,    9.0 Server Edition Russian ,    9.0 Enterprise Server Edition English ,    9.0 Server Edition Japanese ,    9.0 Workstation Edition English ,    9.0 Server Edition German ,    9.0 Server Edition Chinese ,    9.0 Server Edition French ,    9.0 Workstation Edition Russian ,    10 Workstation Edition,    9.0 Enterprise Server Edition German ,    9.0 Workstation Edition German ,    10 Server Edition,    9.0 Server Edition Spanish ,    10 Small Business Server Edition
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